Insurance & Billing FAQs
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Accepted Insurance Plans
Medicare
Medicare
Railroad Retirement Medicare
Medicare Advantage HMO plans including Humana, SCAN Health Plan, UnitedHealthcare, and other participating plans
Commercial PPO Plans
Anthem
Aetna
HMO Plans
Aetna and Aetna CVS Health
Anthem Blue Cross CaliforniaCare
Blue Shield of California
Cigna
Health Net
UnitedHealthcare
Western Health Advantage
Canopy Health
Central Health Plan
Chinese Community Health Plan (CCHP)
• Commercial Plans: We are actively enrolling with several major commercial insurance plans, including Cigna, UnitedHealthcare.
• Timelines: Each insurance company sets its own credentialing timeline — typically three to six months, and sometimes longer. We're working diligently to complete the process, but we're unable to guarantee a specific in-network date or retroactive coverage during this time. We appreciate your patience and understanding.
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Yes. Until credentialing with a specific commercial insurer is finalized, visits are billed as self-pay. This allows you to establish care immediately. We offer a transparent self-pay model with introductory discounts during this transition, and you will receive a Good Faith Estimate prior to your appointment to ensure full price transparency.
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Depending on your plan, you may be eligible for partial reimbursement through your plan's out-of-network benefits. We're happy to provide an itemized superbill upon request for you to submit directly to your insurer.
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Please call our Napa office at 707-622-0481 and we will review your specific insurance details. Our team will walk you through your options for care, including our self-pay pricing.
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Call or text our office at 707-622-0481 to be added to our insurance waitlist. We will contact you as soon as we are officially in-network with your plan so you can schedule covered care without delay.